Refund Policy

You may be eligible for a voluntary refund if you request it within seven days of your initial subscription purchase and none of the paid subscription credits from that cycle have been used. We review the purchase and credit-use records before confirming eligibility. This policy does not promise automatic approval.

Subscription renewals are generally non-refundable under our voluntary policy, except where required by applicable law or the Merchant of Record. Using paid credits from a cycle generally ends voluntary refund eligibility for that cycle. Your mandatory rights are unaffected.

Canceling a subscription stops future renewals but normally does not refund the current period. Paid access and remaining eligible credits continue until the confirmed subscription period ends. Manage cancellation through the billing portal available in Account or contact support for help.

A verified full refund may revoke only unused subscription credits belonging to the exact refunded cycle. Already-used credits do not create a negative credit balance. Other credit sources and project content are not removed by this credit adjustment; subscription access follows the payment provider's confirmed state.

Partial, uncertain, or unmatched refunds may need manual review and reconciliation. We do not automatically apply a proportional credit deduction to a partial refund. A usage-credit return after an unsuccessful AI action is separate from a refund of a subscription payment.

Email support@prodlocker.com with the subject “Refund request”, your account email, purchase date, and receipt or invoice reference. Do not send full card details, passwords, or authentication codes. We may request additional information needed to verify the purchase and will communicate the decision through support. Payment refunds are handled through Polar, the payment provider shown at checkout.

Nothing in this policy limits any refund, withdrawal, or other remedy that applicable mandatory consumer law provides. The Merchant of Record may also issue refunds under its own obligations and policies.